Professional basic installation is included in the total cost of Safe Step walk-in tubs. However, other factors discovered during installation, such as the need to reroute plumbing, determine new drain locations or fix unexpected repairs, can increase the total cost. Safe Step walk-in tubs are designed to fit in your current tub’s “footprint,” and installation is typically completed within two days, with many jobs completed in just one day.
Working With Contractors
Safe Step has its own trained fleet of contractors that can install your tub, but customers can also hire their own contractor for installation. However, the Safe Step warranty doesn’t cover installation if completed by someone other than a Safe Step contractor.
The Customer Service Experience
To learn about different models and features offered, you have to call or chat live online with a Safe Step salesperson or send the company a message via its website’s contact form.
Frequent pop-ups on the Safe Step website suggesting a live chat with a salesperson can be distracting, but some customers may be able to obtain information they need from that function. With that said, when we asked basic questions about any components or walk-in tub features, no live chat representative could answer any specific question. Instead, they requested contact information so a salesperson could reach out directly.
At the call center, sales agents are responsive and typically available after a brief hold. At the same time, since Safe Step isn’t able to give an idea of pricing or specific models and what they include on its website (because each tub is tailored to the customer), the lack of readily available information about specific Safe Step models and features is definitely a drawback to the Safe Step shopping experience.
Warranties and Discounts
Safe Step walk-in tubs come with a lifetime warranty that covers manufacturing defects, door seals, faucets, water pumps, heaters, blowers and parts and labor on repairs. The manufacturer also provides a two-year warranty on walk-in tub caulking.
Safe Step also offers a “Helping Hand” rebate of up to $1,500 to help offset costs since Medicare doesn’t cover the cost of walk-in tubs. Safe Step also offers discounts to military veterans, as well as financing plans for qualified persons with approved credit.